Returns & Refund Policy

Return, Exchange, and Cancellation Policy

  • Once an order is placed. It can not be cancelled. We entertain only store credits and no money refunds.

Return and Exchange Policy

  • General Policy: Returns and exchanges are accepted for store credit only. Cash refunds are not offered.

  • Eligibility for Store Credit: Store credit requests must be made within 7 days of receipt of the product, and products must be unused, unwashed, and in original packaging.

  • Exchange Process: After a return request is approved, we’ll schedule a product pickup within 2-3 working days. Once the product passes our quality check, a store credit coupon will be issued, excluding shipping amount paid.

Conditions for Store Credit

  • Defective Package: Refuse tampered packages and contact us immediately with supporting photos.
  • Defective Product: If the product is defective, submit a return request with a photo of the defect within 24 hours.
  • Product Condition: Only unused, unwashed items with intact packaging and tags qualify for store credit.
  • Approval & Pickup: Approval for store credit will be provided via email within 2 working days, followed by a pickup scheduled within 2-3 business days.

Non-Returnable Conditions

  • Change of Mind: Products returned due to change of mind or color perception differences are ineligible for exchange.
  • Artisanal Variations: Minor variations like thread slubs, uneven weaves, and small knots are part of the artisanal process and are not considered defects.

International Returns

  • Shipping, customs, or any other additional charges for international returns have to be borne by the customer.

  • Store credit will be issued only for the product value, excluding forward and return shipping costs.

For further assistance, please email contact.campuscollectif@gmail.com.

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